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Customer Service Representives-CSR-Spencer

Spencer, IA 51301

Posted: 01/14/2025 Job Number: 261908 Pay Rate: 18.00

Job Description


Position: Customer Service Representative (CSR)
Location: Spencer, IA
Shift: Monday-Friday, Saturdays could be required.
Shift Times: 7:00 AM - 3:30 PM / 2:00 PM - 10:00 PM (Overtime as needed)
Pay: $18.00/hour
Job Duties:
  • Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
  • Audit outbound shipments and verify inventory counts.
  • Enter and update data in databases to track, trace, and update the status of shipments.
  • Communicate with customers, vendors, drivers, and co-workers professionally and respectfully.
  • Handle inbound calls and respond to customer requests in a positive and professional manner.
  • Assign inbound trucks to designated dock doors and maintain customer stored materials files.
  • Verify received documents once materials are received and entered into computer systems.
  • Resolve customer issues using appropriate computer systems and follow up on unresolved inquiries.
  • Maintain call logs, reports, and communicate effectively with logistics technicians/dispatchers.
  • Train new employees as required and recommend process improvements for company growth.
  • Provide backup support to the shipping and receiving departments.
  • Perform cleanup duties in the office area at the end of the shift.
  • Comply with safety manuals and maintain regular attendance.
Qualifications:
  • Authorized/eligible to work in the US.
  • High School Diploma or GED required.
  • 2+ years of clerical office or customer service experience; additional education may substitute for work experience.
  • Prior experience with SAP and inventory control is preferred but not required.
  • Bilingual skills are preferred.
  • Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Strong computer skills, including email and internet usage.
  • Proficient data entry skills.
  • Good organizational, written, and verbal communication skills.
  • Ability to perform basic math (addition, subtraction, multiplication, division).
  • Ability to work independently and as part of a team.
Education and Experience:
  • High School Diploma, GED, or equivalent.
  • 1+ year of Administrative Assistant experience preferred.
  • Experience with SAP is a plus (willing to train the right candidate).
Why Work for Advance Services, Inc.:
  • Easy Application Process: Quick and straightforward application process.
  • Weekly Pay: Regular pay to keep you financially secure.
  • Health Benefits: Health benefits for you and your family.
  • Paid Time Off (PTO): Take time for yourself and your family.
  • Referral Incentives: Great rewards for referring others.
  • Safety and Attendance Incentives: Stay safe and maintain good attendance to earn incentives.
  • Top Companies: Advance Services partners with the best companies in the area.
How to Apply:
Click the apply button to apply for this job. You will be directed to our website.
Alternatively, call us at (712) 580-4001 or stop by our office at 2512 HWY BLVD, Spencer, IA 51301.

Advance Services, Inc. is an equal opportunity employer.
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About Spencer, IA

Discover exciting job opportunities in and around Spencer, Iowa! Nestled in the heart of Clay County, Spencer offers a welcoming community with picturesque landscapes and thriving industries. Known for its vibrant arts scene, delicious Dutch cuisine, and stunning parks like the Clay County Fairgrounds, job seekers in Spencer can enjoy a blend of cultural experiences and outdoor adventures. From exploring the Spencer Community Theatre to cheering on the local baseball team, the Spencer area provides a unique and charming backdrop for career growth. Explore our job listings today and find your next opportunity in this enchanting region!