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Advance Services
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http://www.advanceservices.com
http://www.advanceservices.com
USD
26.44
HOUR
true
Customer Care I Supervisor
New Opening!
Get your foot in the door with an outstanding company as a Customer Care Supervisor in Grand Island, NE! This opportunity comes with weekly competitive pay and growth possibilities! The Customer Care I Supervisor oversees and manages the Customer Care and File Specialists in the Grand Island office. The supervisor also directly handles more complex Customer Care Escalation and documentation situations; (s)he is also responsible for proposing, devising, and helping implement process efficiencies and keeping the Department’s manuals and guides up to date. (S)he influences decisions and actions through advice and counseling and is accountable, individually and jointly, depending on the task, for the Department’s production, performance, and results. Finally, the Customer Care Supervisor I monitors employees' attendance, balances workflow accordingly, and keeps the manager updated on the day-to-day happenings in the department.
Major Duties and Responsibilities
Supervision and Training
Pay: $55,000/year
Why work for Advance Services, Inc.
• Advance Services is for and about people; we are your employment specialists.
• Enjoy our easy application process.
• You NEVER pay a fee!
• Weekly pay.
• Fun Safety and attendance incentives.
• Health Benefits to keep you and your family healthy.
• Great Referral Incentives.
• Advance Services partners with the top companies in the area!
Apply for this job on our website, www.advanceservices.com and please select the Grand Island Branch or call our office at 308-384-2120
Stop in and see our experienced friendly staff at 1201 South Locust Street, Unit #3, Grand Island, NE 68801
Advance Services is an equal opportunity employer
Customer Care Supervisor
304 W 3rd St. Grand Island, NE 68801 US
Posted: 01/09/2025
2025-01-09
2025-02-16
Job Number: 261712
Pay Rate: 26.44
Job Description
Customer Care I Supervisor
New Opening!
Get your foot in the door with an outstanding company as a Customer Care Supervisor in Grand Island, NE! This opportunity comes with weekly competitive pay and growth possibilities! The Customer Care I Supervisor oversees and manages the Customer Care and File Specialists in the Grand Island office. The supervisor also directly handles more complex Customer Care Escalation and documentation situations; (s)he is also responsible for proposing, devising, and helping implement process efficiencies and keeping the Department’s manuals and guides up to date. (S)he influences decisions and actions through advice and counseling and is accountable, individually and jointly, depending on the task, for the Department’s production, performance, and results. Finally, the Customer Care Supervisor I monitors employees' attendance, balances workflow accordingly, and keeps the manager updated on the day-to-day happenings in the department.
Major Duties and Responsibilities
Supervision and Training
- Analyze team’s daily performance indicators and communicate with employees, encouraging awareness and performance improvement by daily feedback, VIP Meetings and periodic reviews.
- Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer communication training.
- Schedule and lead team meetings and continuous training sessions to ensure effective communication, instilling a sense of urgency and fostering a collaborative team environment.
- On-board new employees in Grand Island and provide recommendations to Manager for training, professional development, and promotions.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the company's reputation and safeguarding its Customers, assets and brand.
- Develop and maintain productive working relationships with other Departments and third-party service providers.
- Collaborate with other company Departments to establish practices and procedures in keeping with the company’s long-term growth, profitability and risk management objectives.
- Review and approve employee time-off requests and timesheets as scheduled.
- Engage, lead, and inspire team members to exceed monthly goals agreed upon with Customer Care Manager.
- Reviews and monitors Customer Care productivity for accuracy and shares error opportunities with Manager for special training topics.
- Review and submit reports of Maturing Lease and UCC Continuations.
- Prepare and maintain reporting daily on Call and Workflows, weekly and monthly.
- Maintain a positive and professional attitude by focusing on solutions to promote a collaborative and enjoyable environment.
- Handle escalated customer calls, disputes and maintain professional phone etiquette skills.
- Quality check calls and communications are at 99% in the Customer Care Department on ensuring that scripts and templates are being utilized and messaging is consistent across job functions.
- Creating a work environment that is supportive, positive, and engaging in Customer Communication
Pay: $55,000/year
Why work for Advance Services, Inc.
• Advance Services is for and about people; we are your employment specialists.
• Enjoy our easy application process.
• You NEVER pay a fee!
• Weekly pay.
• Fun Safety and attendance incentives.
• Health Benefits to keep you and your family healthy.
• Great Referral Incentives.
• Advance Services partners with the top companies in the area!
Apply for this job on our website, www.advanceservices.com and please select the Grand Island Branch or call our office at 308-384-2120
Stop in and see our experienced friendly staff at 1201 South Locust Street, Unit #3, Grand Island, NE 68801
Advance Services is an equal opportunity employer
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Get ready to embark on a rewarding career journey in Grand Island, Nebraska! Nestled in the heart of the Cornhusker State, Grand Island offers a blend of small-town charm and big-city amenities, making it an ideal place to live and work. With a booming economy, diverse job market, and proximity to the stunning Platte River, this area provides endless opportunities for professional growth and work-life balance. Whether you're drawn to the vibrant art scene at the Stuhr Museum of the Prairie Pioneer, the delicious Nebraska-style barbecue, or the excitement of catching a game at the Heartland Events Center, Grand Island has something for everyone. Explore our job listings now and discover why Grand Island is the perfect place to build your career and create lasting memories.